Future of Retail Platforms ANZ Summit - Exclusive Insights Video

Fireside Chat – Best Buy Canada’s Omnichannel & Marketplace Mastery

Join Thierry Hay-Sabourin, SVP eCommerce, Marketplace & Technology at Best Buy Canada, as he shares valuable insights from Best Buy Canada’s 10 year journey in building a successful omnichannel marketplace. Thierry will discuss:

Strategic decisions behind early marketplace adoption
How marketplace integration transformed omnichannel operations
Competitive advantages gained from marketplace implementation
Actionable takeaways for Australian & NZ retailers looking to scale or launch their own marketplace operations

- Thierry Hay-Sabourin, SVP eCommerce, Marketplace & Technology, Best Buy Canada
- Laurence Greenway, Strategy Manager, Mirakl

From Innovation to Impact: AI Strategies for Modern Retail

This session brings together tech leaders from Mirakl and Best Buy Canada to explore how AI is reshaping modern retail, from product innovation to real-world implementation. Discover how AI is driving measurable impact across marketplaces, personalisation, supply chain, and customer experience, and gain practical insights on how to build, adopt, and scale AI strategically in your own retail organisation.

Moderator: Salena Knight, Retail Strategist

- Nagi Letaifa, Chief Technology Officer, Mirakl
- David Evans, VP and Chief Technology Officer, Best Buy Canada

Building an Ecosystem - Driving Marketplace Growth through Native Solutions and Partnerships

In a marketplace-driven landscape, how do brands and sellers choose and manage channels efficiently? How do native solutions and partnerships drive marketplace growth? This session explores how marketplaces, sellers, and platform operators can collaborate to drive efficient, profitable partnerships and mutually beneficial outcomes.

Key discussion points:

Ecosystem Strategies: Aligning seller success with platform profitability through integrated solutions.
Optimising Operations: Streamlining processes to boost performance across sellers and platforms.
Strategic Partnerships: Identifying and managing partners to drive marketplace growth.
Channel Management: Best practices for maximizing channel performance and profitability.
Measuring Success: Key metrics to track and optimize across platforms and sales channels.

Moderator: Christian McKelvie, General Manager - Marketplace, JB Hi-Fi Group
- Quentin Williams, Head of Dropship, Freedom Australia
- Val Brusylovsky, Managing Director, Boutique Retailer - Panelist
- Doron Kushlin, Co-Founder at KG Group - Panelist
- Ronnie Karam, General Manger, SourceCo - Panelist

Harnessing Retail Media - Driving Revenue on Platform-Based Marketplaces

Retail media is rapidly transforming how brands connect with shoppers, leveraging new ad formats, first-party data, and marketplace dynamics to drive measurable results. This session will explore the foundations of retail media, current market trends, platform strategies, and key approaches for building a successful retail media business.

Key discussion points:

Defining retail media and its impact on today’s retail landscape.
Platform integration: leveraging platforms to drive incremental sales and attract advertisers.
Emerging formats: onsite, offsite, and in-store media opportunities using first-party data.
Building trust: protecting shopper privacy while measuring campaign effectiveness.
Scaling for growth: Prioritising tech stack, talent, and self-service tools to expand retail media capabilities

Moderator: Edward Sackett, Marketplace & Retail Media Solution Lead - Mirakl
- JJ Eastwood: Founder of Willow & Jo Consulting and former General Manager of Carousell Media Group
- Mark Mansour, Chief Development & Strategy Officer, Woolworths MarketPlus

Mastering Platform-Based Commerce: Leveraging Innovation for Superior CX and Scalable Growth

In an increasingly complex digital landscape, this panel explores how leading ANZ brands are streamlining operations and scaling growth through platform-first strategies. From data automation to customer experience innovation, discover how retailers are navigating platform fragmentation, enhancing CX, and driving performance across marketplaces, owned channels, and strategic partnerships.

Key discussion points:

How to simplify multi-platform operations through smart data integration
Real-world CX strategies from furniture, lifestyle, and loyalty-driven brands
Where to invest for scalable growth without compromising customer trust

Moderator: Mark Gray, Managing Director, Cresco Data

Panelists:
- Rebecca Illing, National DSV Manager, Myer
- Quentin Williams, Head of Dropship, Freedom Australia
- Luke Goldsworthy, Divisional Manager - Marketplace, digiDirect

Interactive Panel Discussion: The Year in Review

Dissecting a Defining Year in Marketplace and Platform Innovation

This insight-rich panel takes a hard look at the breakthroughs, challenges, and shifts that defined the past 12 months in marketplace strategy across Australia and New Zealand. From platform pivots to seller success stories, it’s a high-energy review of what marketplace mastery looked like in 2024, and what it signals for the year ahead.

Moderator: Salena Knight, Retail Strategist
- Paula Mitchell, Digital General Manager, Freedom Australia
- Mark Mansour, Chief Development & Strategy Officer, Woolworths MarketPlus
- Jere Calmes, CEO, The Iconic
- Hitesh Mehta, Head of Marketplace, Baby Bunting

Meet Mirakl

Mirakl is the engine behind eCommerce growth, trusted by 450+ leading retailers & B2B organizations, and 100,000+ brands worldwide. We're leading the AI-powered revolution of eCommerce and empowering retailers, B2B organizations and brands to scale eCommerce growth profitably.

Not only do we provide the most advanced technology available, we're known for our global team of eCommerce experts, who work alongside you as trusted partners from day one of building a business case to implementation, launch and long-term growth.

Speakers Include:

Fireside Chat – Best Buy Canada’s Omnichannel & Marketplace Mastery

From Innovation to Impact: AI Strategies for Modern Retail

Building an Ecosystem - Driving Marketplace Growth through Native Solutions and Partnerships

Interactive Panel Discussion: The Year in Review

Dissecting a Defining Year in Marketplace and Platform Innovation

Meet Mirakl